Why Doctors Are the Hardest Customers
“If you're wasting one second from them you'll hear about it. They'll get on a call and be like, this took me one second too long.”
Transcript
Like that's enough goals for me for 2026 to like we made it. It's really like the customer feedback what it is that they tell us and how they want to work with us which is doctors and surgeons are super opinionated. They don't have a lot of time. If you're wasting one second from them you'll hear from it. So like they'll get on a call and be like this took me one second too long.
Because you get direct user feedback and you know it's not just you know you learn very quickly the learning curves very steep. You're a customer. I don't want to say that they're finicky but I don't know the adjective to use for them. They would not be the easiest of customers. I would assume. All right. Is that
true? Definitely not. I can say it because I was one of them.