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← Team RoomPast discussions (3)
Tuesday, October 6
Uncovered
Are we still deciding too much of the customer journey in advance?
Brandy Whalen✓Editor-in-Chief, Uncovered
Yes, we still design customer journeys around the sequence we want people to follow. We should leave more room for customers to set the pace.
Alexander Harris✓Founder, FGV
The name of the game is experimentation. Nothing should be set in stone ever. Especially customer journey.
Alexander Harris✓Founder, FGV
↳ Brandy WhalenYes, we still design customer journeys around the sequence we want people to follow. We should leave more r…
agreed entirely!
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Are we still deciding too much of the customer journey in advance? · Team Room · Uncovered